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Monday, 23rd November 2009 Change Date

Commuting by train's not worth all the strain

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Published Date:
10 March 2007
DEEP in the cavity that lies between Edinburgh's Old and New Towns, lurking in the shadows just east of the Gardens and overlooked by the Balmoral's clock wanders a strange and endangered species of creature.
You can tell them by their ghostly pallor, exhausted expression and the regular bursts of steam spurting out of their ears.

Sometimes you can hear them too - their cries a long, steady, painful "AARRGGHH!!!", often accompanied by them tearing out
their hair.

They are, of course, commuters. And the big question is, how long will it be until they are extinct?

Okay, perhaps the day won't actually come when every single person who regularly takes the train to work decides they've had enough, but it is certainly rapidly approaching for this one.

And, I'd be really surprised if I'm the only regular rail user whose fingers are now twitching ever more towards my car keys.

Of course, the past few days have been exceptionally bad for the browbeaten train traveller.

The signal operators' strike action has certainly been effective in throwing a typically chaotic rail service into even more disarray - and who'd have thought that was possible?

But as for gaining public sympathy for their cause, well forget it.

It's a trifle tricky to feel compassion for a workforce which can earn £48,000 a year with a bit of extra weekend work and whose dispute is about how they cut their working week to 35 hours.

Crumbs, who would have thought working for the railways could be such a cushy number?

Flicking a few signals has got to be a lot less stressful than actually trying to travel anywhere by train.

Indeed, the word "travel" is something of a misnomer as I find there's not much travelling and a lot of staring out of the window admiring the back gardens and rear extensions in Carrick Knowe Road and Stenhouse Drive between which my train tends to enjoy a ten-minute stop on my daily commute.

But it's not just the wee delay here and there that's got me wondering if it might be worth tearing up my season ticket and taking the car to work.

No, it's the sudden announcements that my train is terminating miles from where I need to be with no offer from First ScotRail of alternative transport; it's the dumping of hundreds of passengers at Haymarket because Waverley Station is too congested - adding the price of a taxi journey to an already ridiculously high train fare - and it's the abrupt cancellation of services for who knows what reason.

Add to that the frustration involved in playing "Hunt the Platform" at Waverley - thanks to platform changes which leave hundreds of rail passengers regularly charging from their usual platform in search of the mysterious platform ten - and "Guess what the announcer is saying" (unless you're at Haymarket and wishing the announcer would quit trying to be funny and just explain what is actually happening).

Up to now I've tried to shrug it off and put it down to the romance of the railways - after all what romance runs smoothly? But no more. This disgruntled commuter has quite honestly had enough.

Now after each cancellation, delay and termination - and spurred on by First ScotRail's recent backslapping after a frankly dubious survey claimed the vast majority of rail users were happy with the service - I don my flat cap and best Victor Meldrew expression, log on to its website and fire off yet another seething e-mail complaint.

So far I've heard back from David, Andrew and Clara-Jane, all keen to reassure me that I'm a valued customer (not valued enough, though, to get a refund on my tickets), that they're very sorry, they fully understand the inconvenience, appreciate my frustration and are working with their rail partners to improve the standard of service on my route.

My barrage of e-mails hasn't yet led to a dramatic improvement in the service - although David does write a particularly nice, comforting, apologetic letter and I am left feeling a warm glow when I think of how I'm helping keep him, Andrew and Clara-Jane in a job.

But of course, it's not all First ScotRail's fault.

Network Rail and the dodgy points, faulty signals and striking employees with their inordinately large pay packets, play their role in it all - and as soon as I find their customer complaint e-mail address, I'll be letting them know that too.

Until then, however, it seems I'm left with two choices: put up and shut up, or find another way into work.

Now, has anyone seen my car keys?



Page 1 of 1

  • Last Updated: 10 March 2007 10:16 AM
  • Source: Edinburgh Evening News
  • Location: Edinburgh
  • Related Topics: Transport policy , ScotRail
 
1

MacCoinnich,

10/03/2007 14:09:56

This woman is an idiot. It has been well publicised that certain services are stopping short at Haymarket, not because Waverley is too congested, but because of the temporary reconstruction works, which is adding capacity. The solution is not to get a taxi, as she suggests, but board the next train bound for Waverley.

The platform renumbering, for the same reason, was also pretty well publicised, and really not that difficult to understand.

2

Andrew,

10/03/2007 15:07:15

"This woman is an idiot"? Take a look at her surname!! (Can it apply to a female?)!

3

Andrew,

10/03/2007 15:14:30

SandRANT DICK!!

4

Andrew,

10/03/2007 15:20:25

What's-more, she can't find her car keys!!!!!!! There's always the bus!!!!

5

Miss Jean Brodie,

10/03/2007 16:52:37

It’s aboot time ye cood fly from say . . . wishaw to george square in glasgow - or broxburn to princes street - eh? c’mon

she is an idiot all right!

anyway - my matter tranporter device will put paid to all these forms of public transport ha ha ha !

6

bill inch,

10/03/2007 19:36:33

jUST GETTING READY FOR ROAD CONGESTION CHARGE. NO CHOICE THEN SERVICE WILL WORSEN,WAIT AND SEE. I PREDICT, PLATFORM RAGE AS THE NEXT HEADLINE

7

iainmonty,

Glasgow 11/03/2007 09:09:21

"It's a trifle tricky to feel compassion for a workforce which can earn £48,000 a year with a bit of extra weekend work and whose dispute is about how they cut their working week to 35 hours."

Q How much does Ms Dick get for writing this rubbish?

"Crumbs, who would have thought working for the railways could be such a cushy number? "

So why don't you apply for the job - and work 36 hours a week, unlike every other signaller in the UK?

"Flicking a few signals has got to be a lot less stressful than actually trying to travel anywhere by train."

If you truly believe this Ms Dick, you are an offensive and ignorant person.

If a signallers job was so easy, do you seriously think the rail companies would pay decent salaries? They would get anyone they could at as low a price as possible. A sentiment your employers would approve.

Just out of interest, are you a member of the NUJ? Even if you aren't, who do you think achieved your terms and conditions? It won't have been you or any other journalist on their own. And your bosses won't be doing it out of the goodness of their hearts.

If you can't work out the changes at Waverley station, as listed at post Number 1, which even ocasional visitors like me understand, there's no way you should be trusted with anything as complicated as a car.

8

ral insider,

BORING 11/03/2007 14:06:30

very crap journalism miss DICK, i take it you just scrawl though all other journalists work and extract incorrect information//
how many times do you need told signallers do not get 48k we get 17k to 27k time and a half for sundays thats it , in stead of being a lazy journalist why do you not use your grey matter and search the WWW you will find all information you have printed here is lies, a signallers job was EASIER back in the steam days but now things are crazy if your type would stop dishing the signallers and take some time to actually find out what we do which is everything bar drive, then you could print an interesting story, the public arnt silly anyway they realise what crap u have wrote
visit a signalling centre then see what you think

9

ral insider,

BORING 11/03/2007 14:07:53

fictional crap MISS DICK
the public need facts not crap


 

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