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Ticket machines are streets ahead

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Published Date: 18 March 2008
BUS chiefs have hailed the success of new on-street ticket machines – and are planning to install more throughout the city.
Lothian Buses says 60,000 tickets have been sold through the fare machines since they were installed last autumn.

And bus drivers have welcomed the machines, as they make it quicker for passengers to board.

The machines are already in place in
Princes Street, Leith Walk and parts of Bruntsfield and Southside, and more could be introduced on busy routes.

The machines are being put in ahead of the opening of the £594 million tram network in 2011. All tickets will have to be bought in advance for the tram line between the airport and Newhaven.

Iain Cowpar, head of marketing at Lothian Buses, said: "The trial has been very successful, and sales and performance have been encouraging. Although they have only issued a fraction of our bus tickets – there are 30 ticket machines on the pavement and 750 bolted to buses – we have seen over 60,000 tickets sold since their introduction in the autumn.

"We will continue to see if there is the opportunity to install more machines around the city."

He said the two most popular machines had been Princes Street, opposite Waverley Steps, and the Foot of the Walk, in Leith.

There have no been no problems with breakdowns or vandalism reported, he said. The machines are similar to the city's existing pay-and-display parking machines but branded in Lothian Buses' traditional red. As they do not give change, passengers still need to have the exact money.

Mr Cowpar said: "We've looked at Central London as a model, although it is a completely different place to Edinburgh. We obviously can't have a ticket machine at every single bus stop in Edinburgh.

"Our goal is to make the passenger journey as simple and stress-free as possible. Giving passengers the option of buying tickets before they board the bus takes some of the stress away, especially for visitors.

"We can see that at some of the main stops it does speed up the time it takes for people to get on. The machines have been very well received by bus passengers."

Councillor Phil Wheeler, the city's transport leader, said: "I'm delighted that the on-street bus ticket machines have been successful so far and that, as we get closer to trams running on our streets, trust they will become a familiar feature for all public transport users."

Lothian Buses is also installing new swipe machines on its buses. This will mean passengers using free concessionary travel cards will be able to swipe their cards, just like Ridacards.





The full article contains 447 words and appears in Edinburgh Evening News newspaper.
Page 1 of 1

  • Last Updated: 18 March 2008 11:02 AM
  • Source: Edinburgh Evening News
  • Location: Edinburgh
  • Related Topics: Lothian Buses , Transport
 
1

allknowing,

18/03/2008 12:04:18
oh well, when you have a bunch of diddys looking around for spare change, expect the mugging rate to increase big time!
2

Fifi la Bonbon,

18/03/2008 12:16:02
It'll never work. It's doomed to fail. Bring back matrons. They're doing it all wrong. It's political correctness gone mad. Things were better in the old days.
3

Bob 2,

18/03/2008 12:29:14
never seen the logic for these, they still have to be emptied.

A few have been placed too close to the passenger shelter/bus stop pole...making it hard for wheelchair users to get to the bus.

Lothian Buses is also installing new swipe machines on its buses. This will mean passengers using free concessionary travel cards will be able to swipe their cards, just like Ridacards. .
....cant wait....imagine the speed of them trying to get there pass through the swipe machine..hopefully they'll be a big improvement on the current swipe machines that hold up passengers boardings the buses
4

Alternative (High Octane) Fuel Head,

Edinburgh 18/03/2008 12:45:00
They've had these in London for years---and they've had them in Warsaw for decades!
5

Dave101,

Leith 18/03/2008 12:52:41
I used one of these. Then had to hand the ticket to the driver for him to put a wee hole in. took longer that just getting a ticket from him
6

Franck,

18/03/2008 12:56:01
The best system that i have seen is in paris where you can buy your ticket for the tram, bus, metro and train, they are all interchangeable and all you have to do whilst on board is validate tham on a machine.

You can also have visitor passes or season passes, they are validated in the same way. Works great, speeds up your travel.

Although sadly all the transport systems there are nationalised and run by the french gov. No chance of being so simple here then!
7

Jenny MacArthur,

18/03/2008 13:14:00
It's hilarious reading these columns, how all the tiny-minded idiots think that by finding something -- anything! -- negative to say it makes them sound intelligent.

Well, no people. It makes you sound like snivelling little naysayers.
8

allknowing,

18/03/2008 13:28:05
#7, just like your negative post then, Numpty!
9

A Friend of Fernando Poo,

Newington 18/03/2008 13:31:23
Jenny: I don't think you should be using an exclamation mark in the middle of a sentence like that.
10

DAVID,

Edinburgh 18/03/2008 14:00:10
Why don't the machines accept notes or credit / debit cards - would that be too much like a 21st century solution, are Management not aware of these payment methods?

Might have saved them money from collecting and banking the cash.
11

Why can't I use my usual name?,

Glasgow 18/03/2008 14:13:27
#11 accepting credit or debit cards costs money per transaction, doesn't it? Not very economic when each fare's only £1! Presumably that's why lots of places have signs saying "minimum card transaction £10" or similar.
12

DAVID,

Edinburgh 18/03/2008 14:27:54
And cash costs a certain amount to pay into a bank account too - the bank charges, plus the time and effort for a company to collect and deposit.

#13 - yes, no change given on these machines. And no notes accepted either. Very cutting edge. Not.

Lazy option again, quelle surprise in modern Scotland.
13

Irn-Bruce,

Edinburgh 18/03/2008 14:41:20
Why can't Scotland just a nationwide "Oyster Card"-type system in place, for all buses, trains and ferries.

Just like London, where it works really well.

That way, those people who want specific season tickets, whether it's a Lothian Buses Ridacard, or a Bathgate <-> Edinburgh rail season ticket, can buy them on their "Scot Lobster Card" (hmm...I like that!).

But, there would also be the "Pay As You Go" option, for those who don't need a season ticket. This would save the need for multiple inter-modal tickets.

I guess this would far too sensible and progressive for the powers that be. *sigh*
14

Top Floor,

18/03/2008 14:43:16
#7

Jenny, goan yersel !
15

Wear the fox hat!,

Auchtermuchty 18/03/2008 15:24:12
60,000 tickets sounds good till you break it down. That's 2,000 tickets per machine since the autumn - approx 6 months (26 weeks) ago. 77 tickets per machine per week or 11 tickets per machine per day. Wouldn't have thought that was worth crowing about!
16

NorT,

Edinburgh 18/03/2008 15:54:47
More street furntiure to obstruct people using the pavemenbts. At some stops you can't move becuase of how these machines have been placed. Also my concessionary travel card does not have a chip on it so the new system will not work.
17

blackley,

Edinburgh 18/03/2008 16:23:45
Ooh matron you can punch my ticket anytime!
18

scottishcoffindodgerno1,

Edinburgh 18/03/2008 16:27:41
16#,oohh,in london this works and that works,isn't london wonderful,my ers*.this is scotland,we don't want your london ways
19

PaulB,

Edinburgh 18/03/2008 16:45:50
What's wrong with using the Oyster Card system they have in London? That works a treat! Quick and simple.

PS Mario - sounds like you need to come back to Scotland mate!
20

Shaun McDonald,

Edinburgh 18/03/2008 16:48:59
#16 fantastic idea.

On credit/debit card payment charges, there is now micro payment possibilities for reducing costs when there is a high volume of low value transactions.

There is also the new tap and go systems, which are specifically designed for high volume low value transactions.

What I'd really like to see in Edinburgh is to be able to make a change in bus route so that you can do a full single journey, rather than just part of a journey. This works well in other European cities, so why not Edinburgh?

#19: were all the machines installed at the same time?
21

Wear the fox hat!,

Auchtermuchty 18/03/2008 17:04:23
#25 The way the second para of the article is written infers that they have all been in operation since last autumn. No hint of phased installation - but who knows ... maybe Mr Cowpar?
22

Incandescent,

18/03/2008 17:26:26
#7 Jenny_MacArthur

SHHH! You vitriolic, bilious harpie.
23

Euan,

Edinburgh 18/03/2008 17:55:01
Totally agree with Franck,#6

Paris has the best travel card system I have ever used.

Here in the UK though, and especially Edinburgh, you would just get too many people abusing the system and not paying...
24

KennethM,

Stockholm 18/03/2008 19:42:57
Three things which make the Edinburgh system inferior to comparable systems in other European systems:

1) No change given - very customer un-friendly.
2) No debit/credit cards accepted - very customer un-friendly and against all trends in society in the UK and the rest of Europe.
3) Inability to use 1 ticket for journeys spanning multiple buses - indefensible and against all European norms.
25

Checkpoint Charlie,

Hong Kong 18/03/2008 22:48:48
Aagh!!! Frustration levels rising! To help things move smoothly with all the folks here we use a card - size of a credit card - called an Octopus card. You simply scan it at a machine on the bus, at the train station, underground station, car parks, Macdonald's, 7eleven, public swimming pool etc. You charge it up as you go along or you can direct debit to keep it topped up. There's a different card for juveniles or seniors which makes a different noise as you scan (making it easy for the driver to see if you are a child claiming a child fare).
Why do we always make things difficult in the UK???
26

Julian,

EDINBURGH 19/03/2008 04:10:08
Can anyone please tell me why LRT hasn't introduced a system like Franck has pointed out...

Buy your ticket before or after you get on the bus. Validate that ticket on the bus. Employ inspectors to check people's tickets.

That way, nobody has to pay or show their ticket as they get on the bus.

Has anybody noticed that since moving to 1 door buses we have actually regressed backwards. Buses now wait longer at stops as people get off before people get on...one of the reasons I hate getting the bus:O(

 

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