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Gas giant says sorry to Jessie with bouquet



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Published Date: 25 February 2008
BOSSES at energy giant Scottish Gas have sent flowers to an elderly widow they threatened to refer to a debt recovery agent.
Last Thursday the Evening News told how 82-year-old Jessie Spratt was repeatedly sent an invoice totalling £235 for a radiator she'd already paid for.

The energy giant finally admitted their mistake, and apologised to Mrs Spratt – before saying it with flowers on Friday.

She said: "A big van pulled up outside and I thought it must be a delivery for one of the neighbours, but this man came to my door with a big box.

"I opened it and there was this massive bouquet of flowers. I thought, 'who would be sending me flowers?', and then I saw there was a card from Scottish Gas.

"It said, 'With our apologies for all the inconvenience caused'.

"It's amazing! You fight for a year to get your bill sorted, and one call to the newspaper gets it all sorted and get a bunch of flowers as well."





The full article contains 178 words and appears in Edinburgh Evening News newspaper.
Page 1 of 1

  • Last Updated: 25 February 2008 9:52 AM
  • Source: Edinburgh Evening News
  • Location: Edinburgh
  • Related Topics: Scottish Gas
 
1

David Harrington,

Edinburgh 25/02/2008 12:14:19
#1 That sounds strangely familiar - I found I was paying for the energy bills of the new owner of my former house; luckily I sorted it out quite quickly but I would also never use them again.
2

Xena - Warrior Princess,

25/02/2008 12:56:05
I totally agree with both of the above posts. They actually gave my meter no (which is on the meter) to another property and it is still not fixed out. Maybe someone should set up a website for their ex customers to put their views on this company.
3

alex paterson,

embra 25/02/2008 12:59:11
After all they put Jessie through they gave her a bunch of flowers,heartless miserable money grabbing ratbags,they should be ashamed of themselves.
4

Heartfelt,

EDINBURGH 25/02/2008 13:12:05
Oh, thats all right then. A sincere 8 words. Wow they really mean it.
5

The Genuine Mario Antoinette,

25/02/2008 13:25:52
Ach well , they cant win.
6

Gothic Rose,

25/02/2008 13:43:16
Would paying by direct debit solve the problem?
7

Mr Meadowbank,

@home 14:04 25/02/2008 14:03:00
(u just know the harassment Scottish Gas will have givin a 82y/o) Unbelievable init ............... well perhaps not, corporate greedy scum
8

The Genuine Mario Antoinette,

25/02/2008 15:26:54
Who is this Gas Giant ? Couldnt we simply stop it with a lighter ?
9

Gothic Rose,

25/02/2008 16:10:23
9#GMA. Tad over-rective?
10

Gothic Rose,

25/02/2008 16:25:21
Missed ou t the a. AWwwww
11

alex patersons English teacher,

25/02/2008 16:40:34
11
iou an apology,
12

Gothic Rose,

25/02/2008 17:02:49
12# I forgive you XXX
13

Ard Righ,

The Rock Of Edinburgh 25/02/2008 23:59:18
Gas with giant farts bouquet, sorry to Jessie
14

Navvy,

26/02/2008 03:03:45
#7 direct debit - never again - once bitten, it took me a year to get it sorted

the flowers came from Holland

 

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