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Lothian diagnosed with worst record for GP surgery violence

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Published Date: 05 June 2008
MORE patients are being removed from GP lists in Lothian because of violent or threatening behaviour than in any other part of Scotland.
Official figures released by Health Secretary Nicola Sturgeon showed 25 patients in the area were removed in 2006-07 because of aggressive behaviour towards GPs or their staff.

The total number across the whole country was 89, and Greater Glasgow,
with 24 removals, was the only other health board area where they reached double figures.

A doctors' leader today called for legal protection which already exists for GPs to be extended to receptionists and surgery staff. The Emergency Workers Act, introduced in 2005 to allow tougher sentences for assaults on police, fire and ambulance staff, was extended earlier this year. Dr Dean Marshall, chairman of the British Medical Association's Scottish General Practitioners Committee and a GP in Dalkeith, said receptionists were often the most at risk of abuse.

He said the figures for removals reflected only the most extreme cases of violent behaviour.

"There are many incidents of abuse or aggressive behaviour every day in GP surgeries and the vast majority do not get reported," he said.

"They have already extended the legislation to cover GPs, which is welcome. But it needs to be extended to staff as well."

Under NHS rules, practices can request the removal of patients who commit violence or put others in fear of their safety.

Lothians Conservative MSP Gavin Brown called for action to protect GPs and their staff.

He said: "Any act that leaves a member of GP staff under fear of attack or in an alarmed state is completely unacceptable.

"Doctors and other medical staff are performing a vital duty and deserve to be able to do it without fear of attack."

NHS Lothian said the high number of removals from GP lists was probably due to the fact doctors were aware there was a specialist practice available at the Royal Edinburgh Hospital to deal with violent patients.

Dr Mike Winter, NHS Lothian associate medical director, said: "We operate a zero-tolerance policy regarding violence and aggression towards healthcare staff.

"To support our staff who are faced with this type of behaviour, NHS Lothian has invested in a Challenging Behaviour Practice which has staff experienced in dealing with patients with challenging behaviour.

"We are encouraged that the majority of our patients treat our staff respectfully and are grateful for the care they receive."

A government spokeswoman said it was "deplorable" for anyone to be attacked while carrying out a vital service to the public.

But on extending the Emergency Workers Act, she said: "The Act has just been extended to cover GPs from April 1 this year.

"If there is an act of violence on any member of the public carrying out their day's work that should be reported to the police as any other assault should be."





The full article contains 487 words and appears in Edinburgh Evening News newspaper.
Page 1 of 1

  • Last Updated: 05 June 2008 11:36 AM
  • Source: Edinburgh Evening News
  • Location: Edinburgh
  • Related Topics: Health of the NHS
 
1

,

05/06/2008 12:27:59
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05/06/2008 12:39:28
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,

05/06/2008 14:19:18
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4

Mist001,

Marseille 05/06/2008 16:18:04
I can totally understand people getting angry with their doctors. A couple of years ago, I had a medical problem and I felt that a course of Valium would help me. I explained to my GP quite rationally that I knew it was dangerous, I knew it was addictive and I knew the risks but because of that, I'd be very careful with it.

She refused and in fact, refused me any treatment at all.

So I explained to her that I could walk out of her surgery and within 30 minutes, bought some Valium from a drug dealer.

Her reply? Well, if that's what I wanted to do, then that was up to me!

Effectively, she was saying that if I required treatment, then I'd have to go to a dealer!!

Frustration isn't the word. I'm usually quite a calm guy so I didn't lose the head at her, but I can certainly understand why people would.

Michael.
5

RobynW,

Aberdeen 05/06/2008 16:48:34
It's actually refreshing to read of a doctor who does not hand out valium like sweeties.

She might have done you a favour michael, because as you mentioned you are aware that it is extremely addictive.
6

,

05/06/2008 16:51:28
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7

Mist001,

Marseille 05/06/2008 16:59:17
Well, it would have been helpful if she'd been a bit more sympathetic. As it happened, I just went to the offie, sat in the house, went on a bender for a few days and I sorted myself out that way.

My point was though, that if patients are treated with such disdain, then I can understand why some (not all) get frustrated and lash out.

Michael.
8

Mist001,

Marseille 05/06/2008 17:00:58
No: 8. No, but I gave here t.i.t.s. a good squeeze on the way out!

Mist.
9

Mist001,

Marseille 05/06/2008 18:15:30
No:11

I didn't get offered any treatment, counselling, nothing, which was the frustrating thing. Something at the time would have been better than nothing, she could have even fooled me with a placebo.

So, I turned to state sponsored drugs too. A bottle of Famous Grouse, 12 tins of Tennants lager and 20 Marlboro reds a day for a week sorted me out.

A bit more expensive than a £6.00 (or whatever it is) prescription charge, but it worked.

I went back to her a week later and told her that I was now an alcoholic!! (joke btw!)

Michael.
10

Mist001,

Marseille 05/06/2008 18:55:26
I've read that during the 1930s, some people actually were addicted to lobotomies and had them on a regular basis.

Since this is the 21st century, it's easier to just get 'refreshed', sit in front of the PC online and argue with people.

It doesn't make you popular but hey! It works!

Plus it's better than having an ice pick shoved up your eye sockets!

Michael.
11

Ian down under,

Kawerau 05/06/2008 22:22:10
Some of the above comments make me ashamed to be a Scot. What gives anyone the right to think that people at work and being subjected to threats and violence is funny. GPs train for many years and work extremely hard. Until recently they were even expected to work 24 hours a day for 7 days a week and have been on the end of abuse for cutting back to the kind of hours everyone else expects to work.
I can tell you who abuses GPs. They are often people who want sick notes to get of work or stay on benefits [when they are capable of work] or they are drug seekers who want the doctor to pander to their habits. Sometimes they are also people who have been frustrated in a referral to the increasingly bureaucratic hospital sector.
Remember this also that the number of people choosing to be doctors is falling and the number of those choosing GP is falling further. The attitudes above could well convince a few less people to be GPs and then the aggressors would have nobody to assault or abuse.
Grow up Scotland. If you think your GPs are not good enough what is to stop all the critics going to university, training as GPs and doing the job yourselves. After all you will all be perfect at it and will probably offer to work for free becuase of your intense public spirit.
12

Mist001,

Marseille 05/06/2008 23:57:16
No: 17

I'm certainly not condoning or advocating violence against anyone, nevermind Doctors but if they're dealing with people who are mentally ill, who are desperate for help and who simply get dismissed as happened in my case, what I'm saying is I can fully understand why it happens.

It could be considered a hazard of the job because people who are suffering from a mental illness may not be thinking rationally at the time.

Michael.
13

Ian down under,

Kawerau 06/06/2008 03:36:33
People with mental illnesses are not usually the perpetrators of violence. The people who assault doctors and nurses are the same people who will attack their wives and husbands, children, old people and any one else who 'upsets' them. The correct title for these people is 'criminal'. They are usually bullies who like to get their own way and in the selfish world of today don't think anyone should stand in their way. There is no excuse for violence and in my experience as a GP people with mental ilnesses are not violent and likewise most criminals don't have mental illnesses. I have been the victim of one assault and that was by a man who wanted a 'benefit' form completing [although he was working on the side]. He had been violent towards a nurse and a receptionist and then took exception to me pointing out that such behaviour was unacceptable. He even made an official complaint against me on the grounds that it was his 'right' to assault any health worker who got in the way of his fraud plans. This complaint was not surprisingly not upheld.
14

fife runner,

06/06/2008 07:15:53
#19 agree.

 

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