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Monday, 2nd November 2009 Change Date Latest Issue

Retail park considers 24-hour opening after festive success

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Published Date: 19 January 2008
A 24-HOUR retail park could be on the cards for Edinburgh next Christmas.
After successfully piloting all-night shopping at one of its biggest individual stores over the festive season, Fort Kinnaird is now planning to open up its other stores through the night.

Bosses at the shopping park are to hold talks with stores
on extended opening hours and through-the-night shopping.

They say that the Marks & Spencer store, which opened continuously from 7am on December 21 until 5pm on Christmas Eve, helped it achieve a big increase in trading over the festive period.

Liam Smith, Fort Kinnaird's centre manager, believes adapting opening hours is the only way to meet the demands of consumers.

He said: "We all know the threat the internet is posing, so we have to tailor things like opening hours to what the consumer is after.

"With people's working lives more flexible than ever we need to be flexible too, so we can be open for whenever they finish work.

"If you work a nightshift, backshift or dayshift it can make it difficult to get your Christmas shopping. From the retail side as well, some people would prefer to work nights for different reasons, such as they have kids they need to look after."

Talks on opening hours next Christmas are expected to take place with traders including Gap, Borders, Argos, Currys and Sports World, in February and March.

As well as the round-the-clock M&S, all stores at Fort Kinnaird agreed to open two hours extra, until 10pm, for the month running up to Christmas.

The different approach to opening hours helped the park achieve a six per cent increase in shopper numbers compared to the previous year, with 1.8 million shoppers flocking to the site in the space of four weeks.

There was also an eight per cent increase in shoppers in the week leading up to Christmas.

In a survey carried out by the centre in advance of Christmas, one fifth of shoppers said they would visit more frequently if the park was open later.

Looking at the possibility of 24-hour shopping, Mr Smith said: "It would be something we will be suggesting. Year-on-year comparisons are the key and we will consider approaching stores to see who is willing to go 24 hours.

"It's about giving consumers what they want. If people are willing to shop at a certain time stores need to match that trend."

Although many supermarkets now open for 24 hours, most already have staff operational overnight even when they are closed. But retailers do not usually employ overnight staff, making it more costly for them to open at quiet times.

Although he said no employee should be forced to work through the night, Graham Bell, of Edinburgh Chamber of Commerce, said: "People want to be able to shop at a time suitable to them. A business willing to open at times more convenient to shoppers is more likely to be successful. It is very worthwhile in a city with a major population concentration like Edinburgh to consider this type of approach."



Page 1 of 1

  • Last Updated: 19 January 2008 1:27 PM
  • Source: Edinburgh Evening News
  • Location: Edinburgh
  • Related Topics: Consumer spending
 
1

Bob 2,

19/01/2008 13:12:31
Its quite SAD and shows you how desperate comapanies are to make some money.

Greed.

Will Graham Bell be applying for one of the NIGHT SHIFT JOBS think not.

2

Loki - The Scourge of the Schemies,

EH1, not far from the shops. 19/01/2008 13:31:16
I have been to Fort Kinnaird just the once. Crawling with feral Darrens and Angies!
Who in their right mind would actually wish to 'shop' in such a place?
3

Alannah,

19/01/2008 13:42:33
# 2 That's precisely why I don't shop in Glasgow city centre, no doubt much to the annoyance of 'Eric from Lothian' !!

Seriously though, Fort Kinnaird is an OK place to shop, but I really don't believe it's necessary to have the place open round the clock. An extension of the more important stores until 10pm would be nice, but I don't think we need to go the whole distance.
4

Agent 99,

The cone of silence 19/01/2008 13:48:32
[1,2] Well said. Fort obnoxious is testament to the philosophy that "the car is king", based on an idea first floated by the Americans with their inbred notions of bigger is better.

Smith: "It's about giving consumers what they want".

Aye right. Just how many customers and members of the general public did this weasel actually ask if they wanted to go shopping at 3am? How many folk petitioned Fort ugly's managment imploring them to open all night? More than two? Just the one? Well umm...
5

Bob 2,

19/01/2008 14:18:15
maybe Mr Smith & Mr Bell, would like to take on the Evening Security during COMMERCIALmas.
And try and get home without there know doubt Luxury Cars

Who tells us we need to shop at 2am in the morning..THE SHOPS managers.

Its Pure Dead Greed.

6

alex paterson,

embra 19/01/2008 16:01:26
Retail Park considers 24 hour opening after festive success,does this mean it will be busy for the rest of the year24/7.dont think so.
7

Hector Goodrich (Dr),

Gillin pronounced 'Gullane' 19/01/2008 17:22:15
~ No. 2 Loki: Who in their right mind would actually wish to 'shop' in such a place?

Like you, I have been once but that was several years ago. My impression was that Kinnaird is best suited to those who aspire to vulgar tat or who are obliged to install their own shelving or do their own cleaning.
8

ddmc,

19/01/2008 17:35:05
#4 car is king , not in this country, £20 quid of fuel got me 18.5 litres of diesel
9

Isabel,

Edinburgh 19/01/2008 18:41:18
There is no need for this. Anyone who can't do their shopping during the shop open hours we already have is not trying. However, the greed of companies to make yet more money can only lead to higher prices for the consumer - extra shopping hours means more in staff wages plus all the other overheads.
10

Jenny MacArthur,

19/01/2008 18:50:55
The slobs and consumer-victims who waste their lives at these places shopping for their latest temporary hit of instant gratification to fill the empty void in their meaningless lives deserve to be ripped off as royally as they are. Morons the lot of them.
11

woodentop,

Kinnaird Park 19/01/2008 19:01:27
If it doesn't work out, the shops will stop doing it. What's the problem here? Armchair socialism?
12

M&S Employee,

Edinburgh City Centre 19/01/2008 19:36:59
..and once again it is we retail employees who will bear the brunt of being coerced and bullied by our employers (yes, EVEN M&S!) into spending our evenings and nights and early mornings at work instead of with our families, while having to deal with bad mannered grumpy customers who think we are personally trying to ruin their Christmas by daring to close on Christmas Day cos they still haven't bought their turkey by 7pm on Christmas Eve! How much sodding shopping do people need to do?
13

woodentop,

Behind you. 19/01/2008 20:05:57
#12 - you could always get another job if you don't like your current one. Slavery was abolished in the 19th Century.
14

R Lennox ,

Adjacent to Fort Kinaird 19/01/2008 22:13:19
Why at no point in his story does Mr.Blackley mention the fact that there has be no discussion about the effect this will have on the local community and the poor residents that live in the surrounding area I'll bet neither Mr.Blackley nor Mr.Smith or councilor Bell have 1.8 million people passing there front door over the christmas period. Once again the council basing there planning decisions on money.
15

Julian,

EDINBURGH 20/01/2008 00:08:11
Isabel #9,

Your remarks lack logic. You claim they're doing this to make more money but yet it's going to increase their costs and result in higher prices. If the 24 hour opening resulted in higher prices then people would just shop elsewhere
16

Julian,

EDINBURGH 20/01/2008 00:12:32
Bob2 # 5

Nobodys saying you need to shop at 2 in the morning and even if they were, so what? Have you so little free will that you can't resist this?

Honestly, what a bunch of whingers. Welcome to the free market where profit is the prime motive. If you don't like it go and live in Cuba or lobby the governemnt to nationalise Fort Kinnaird.
17

Bob 2,

20/01/2008 15:10:09
no16

Free market...Not...Yip thats what life about.

The Marketing People running our Lives...profits the game, we already Know that.

You must go and buy the latest 42" HD tv...only to find out that its already out of date.

Why not go the full hog and cancel Christmas. Its an inconvenience to the retail trade....Imagine letting staff off have one day off a year.

Bah Hum bug to you Julian

Lets get radical and change Christmas to COMMERCIAlmas, thats all Christmas and Life have become, were people spend there all there Lives Shopping...then moan that they don't see there family.

No9...is correct...shops are so desperate for business that they'll open for any length of time.
18

Bob 2,

20/01/2008 15:54:34
Well Said No 12, sums up retailers.

No13 Maybe Slavery was abolished, but like many rights that people fought for ...Paid Holidays...etc etc.

They are slowly being eroded by employers.

Longer working hours, lower pay, poorer terms and conditions.
19

Julian,

EDINBURGH 20/01/2008 17:55:09
Bob2 # 17,

Free market. Yes, a fact of life but not necessarily what life's all about.

The point I was trying to make was that opening 24 hours at Xmas is not really an example of the worst excesses of the free market. Forcing employees to work on Xmas day would be and, I think I'm right in saying this is illegal except in special cases where it is necessary and written into the contract.

I remember the place I used to work wasn't allowed to make me work Sundays.

I'm with you. Xmas is totally overcommercialised but I'm not about to lose any sleep over 24 hour shopping. Suits people who work unsociable hours at that time of year.
20

Kitti Kat,

Newtown Square 21/01/2008 00:26:08
Sounds more and more like our stores over here.
Some open for "sales" at midnight and fools like up hours ahead to get the few real "deals". Others hold sales at 3:00 a.m. All this in the name of "Christmas". I say it's nothing but the greed of the big corporations and department and discount stores. I am sorry that the shops in UK has stooped to the level of our stores. We even have stores that are opened on Christmas day. Heaven help the employee who refuses to work!!!
21

Grumpy Chops,

My Bed 21/01/2008 06:54:27
I work 58 hours a week as it is.
22

COLINTON.MAINS,

Oakville Ontario 15/11/2008 22:40:35
DO.NOT.FOLLOW.THE.AMERICAN.WAY.THEY.CAUSED.THIS.MESS
23

gone but not forgotten,

over here 06/12/2008 21:28:00
I have never heard so much self pitying whining from such a group of ungrateful,lazy,negative non-starters as you lot. probably all signing on anyway.Useless tw@s, get a life for gods sake.
24

,

04/04/2009 02:10:12
Comment Removed By Administrator
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