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Wednesday, 4th November 2009 Change Date Latest Issue

Housing group hits OAPs with inflation-busting rise in rent

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Published Date: 10 March 2009
PENSIONERS today told how they fear they will struggle to make ends meet after a city housing association raised its rent by an inflation-busting 5.5 per cent.
Viewpoint Housing Association has 1400 tenants, the majority in Edinburgh, with most being elderly people living in sheltered housing and residential homes.

It sent a questionnaire to residents, asking what they thought of the rent increase, and
75 per cent of those who responded were against it.

Nigel Griffiths MP is to tackle Viewpoint officials face-to-face next month after receiving numerous complaints.

He said: "This rent rise has come as a severe shock to many residents and Viewpoint should have realised that before they sent out the letters.

"I've received complaints of the quality of Viewpoint's service falling at the same time as rents are rising above inflation and it's time that Viewpoint listened and acted on their fears."

Sarah Bruce, 82, who stays in sheltered housing in Kilravock House, Oswald Road, said: "I was shocked, totally shocked, particularly when I saw it in black and white. I thought, that's £61 a month.

"One of the reasons I had decided to make the move here was because I was trying to lower my monthly outgoings.

"I will manage, but not to the extent I thought I was going to. It is a worry when everything's going up in price."

A resident of Northwood House sheltered accommodation in Lauder Road, who did not want to be named, said: "I was horrified by the increase. My pensions haven't gone up at the same level the rent has and they've put up the gas and electricity. At the same time, our services have not grown.

"When I came here first, there were two wardens on duty living on the premises who were here all day and all night and at the weekends. Now they've taken one of them and the other one only works from 8.30am until 3.30pm. We have a cord we can pull, but older people don't need cords, they need a human face."

Acting housing services manager for the housing association, Catherine Louch, said it was a non-profit-making organisation which works with tenants to improve fuel efficiency in their homes and bought energy in bulk to get them a better deal.

She added: "This year our rent increase is 5.5 per cent, which will enable us to continue to provide and improve service delivery to our 1400 tenants.

"This increase is in line with other landlords in the area. Our service charges recover the costs of services which we provide to our tenants.

"We are not alone in facing the increases in gas and electricity prices. Thus the heating charge will increase substantially."





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  • Last Updated: 10 March 2009 11:12 AM
  • Source: Edinburgh Evening News
  • Location: Edinburgh
  • Related Topics: Care for the Elderly
 
1

alfonsa pedrosa,

embra 10/03/2009 12:27:55
Seems the questionnaire was a waste of time,lets hope Nigel Griffiths can get something done about the crazy increase.
2

Build me a tunnel,

10/03/2009 14:59:21
What is the point of issuing a questionnaire ?? The response was less than favourable but they haven't reduced the increase. Upshot is that they have squandered tenants money (after all, this is how the social housing movement is funded) on a useless questionnaire in the hope that they can show the Housing Regulator (formely Communities Scotland) that they use appropriate methods in communicating with their tenants. These people wouldn't have a job if it weren't for the tenants - sounds like they are just robbing them.
3

jambo vicki,

edinburgh 10/03/2009 15:39:11
Daylight robbery, leave these old people alone
4

NorT,

Edinburgh 10/03/2009 15:51:43
They are obviously raising rants as the company is in trouble. It also has problems with the St. Raphael's Care Home next door to its headquarters. See the Enforcement Notice served on them last year at the Care Comission website at:
http://www.carecommission.com/berengCareservices/html/enforcements/uploadedEnforcements/CS2003010670_2008190453_271108_0.pdf
5

tam562,

penicuik 10/03/2009 17:53:54
The acting housing services manager is quoted in the article, where is the chief executive, or the chair man,or the housing director, or one of the other directors. It should be one of them that is making a response to this over inflation rent increase. Once again the Housing association is in the press and once again the story is about the detriment of the tenants or residents, The staff turn over in this organization beggars belief, having looked at previous annual reports.Why are the people at the top end of the association not being held to account,more so why is the committee allowing all these things to happen or is it the case that the committee don't actually know all the ins and outs of the daily goings on here. If as the article states services have been reduced yet an increase in charges are being applied with the exception of electricity and gas as we are all facing these, why are the governing bodies not stepping in and holding the association to task.something within is not quite right.
6

maylolkins,

Edinburgh 10/03/2009 20:36:14
Its interesting to see that Viewpoint is back in the papers again and yet again not for anything postive.

It sounds like the decision to put up rents had been made by the Board prior to the questionnaire going out and that it was just a tool to make it look like a ‘consultation’ had taken place with residents. What about other charges that are made to tenants e.g. tv licence (though how can they charge when your supposed to get it free over 75), gardening costs etc have they also been hiked up?

I agree with comment no 5, management at Viewpoint does not sound good or fair after reading comments from previous articles, and after so many complaints surely someone should be looking into the Trustees role or do they have a hands off approach. Its one thing having policy and procueures but do they actually follow it.

Now that MSP Griffiths is involved perhaps there will be some positive action in improving standards not only for the residents of the care homes and for staff themselves and ensuring that fair practice and fair rents are in place.
7

COLINTON.MAINS,

Oakville Ontario 10/03/2009 23:02:38
that.is.one.heck.of.an.increase.5.5

 

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